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Coach operator wins prestigious excellence award

28 January 2010

Richmond's Coaches, based near Royston, have been recognised for their overall excellence at the annual RouteOne Operator Excellence Awards.  Being one of 5 nominees in the medium coach operator of the year category for fleets of 11-30 vehicles, the 25-strong fleet (all low emission) has been honoured with a Highly Commended Award.

In addition, Andrew Richmond, Managing Director, has been awarded the much coveted national title of Coach Manager of the Year Award.


Presented at an Oscars-style glittering evening, at the National Motorcycle Museum in Birmingham, co-hosted by John Inverdale, BBC Sports presenter, recipients were unaware of who would lift the prestigious awards until the gold envelopes were opened.

The success follows a rigorous process that started with nominations from the industry.  This was followed by shortlisting by a panel of judges who then called for submission of detailed supporting evidence so that they could make their final decisions.  

The awards are recognition of the customer service given by the whole team of staff at Richmond’s which is now being managed by the third generation since the founding in 1946 by Andrew’s grandfather, Harold Richmond.

Andrew Richmond said “I was surprised, but delighted to receive this award, our team work hard all year to ensure that we turn out an immaculate fleet of coaches, with professional drivers whose primary focus is on the care of our customers.  I am proud to share these awards with our staff to recognise their input into our success”.

Looking to the future amongst the additions to the fleet this year was a 79 seater executive double-deck coach which is wheelchair accessible.


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