London Commuter
Travelling to London from North Hertfordshire couldn’t be easier than with Richmond’s Coaches. Over the years our service has helped thousands of people get to and from work on time, in comfort.
So if you live in North Hertfordshire and you are already travelling to London but you haven’t tried 1st Class Commuter Travel with Richmond’s ask yourself why not?
Timetable and pick up points for the London Commuter Service
Our routes and timetables have been carefully prepared to take you directly to your place of work, timed to arrive and depart from London during convenient peak hours. With many new bus lanes and Red Routes at our disposal, commuting with Richmond’s is now a real affordable alternative to other forms of commuting.
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General Information
- The service operates Monday to Friday except Public Bank Holidays
- No advance booking is necessary
- Tickets are available from the driver except Monthly or Annual tickets which can be purchased from the office.
- Our office is open to purchase tickets between 0900 and 1700 Monday to Friday and Saturdays 0900 to 1245.
- Because our service operates out of office hours there is an emergency number 01763 848395 available should you need to contact us.
- When travelling with us you should always be at the pick up point 5 minutes earlier than the pick up time and always make a clear indication to the driver that you wish to board.
Purchase of travel tickets
- Drivers are only able to accept cash or cheques with a guarantee card.
- Monthly and Annual season tickets can be purchased from the office either with cash, cheque or credit card. Cheques for annual season tickets should be given clearance time prior to commencement. All applications must be paid for in advance of issue. No ticket will be issued unless it is paid for.
- Applications can only be made by post or person to the office. No applications may be given to the driver. Your ticket can either be put on the coach or posted to your home address.
- Any lost season ticket must be reported to the office immediately. A duplicate ticket will be issued once only and an administration fee will be charged at £15.00.
- Without exception, all passengers must have a current ticket in order to travel.
Conditions of Carriage
- Timetables: The times published are those that the management of Richmond’s Coaches have good reason to believe coaches will maintain, but incidents may arise which cannot reasonably be foreseen or avoided. Liability cannot be accepted for losses arising from failure to adhere to the timetable except in cases of negligence or misconduct by an employee of Richmond’s Coaches.
- Tickets: Tickets are not transferable and remain the property of Richmond’s Coaches through out their validity and may be inspected by the driver or any other employee of Richmond’s Coaches and withdrawn in case of misuse, e.g. use by a person other than the one whom the ticket was issued. Passengers may not travel without a valid ticket and anyone who has purchased a season ticket but is not carrying it with them when boarding a coach will be required to purchase a ticket to travel that day.
- Luggage: Only lightweight items may be placed in the overhead rack and passengers are asked to place briefcases and other property of that nature on the floor within their seat space. Large items of luggage will be accommodated in the underfloor or rear lockers on request to the driver. Nothing may be allowed to obstruct the gangways or exits and very large quantities of luggage may not be carried except by prior arrangement. Pedal cycles cannot be carried.
- Smoking is not permitted on any of Richmond’s Coaches
- Behaviour of Passengers: The driver or any of Richmond’s management or supervisory staff is empowered to require a passenger to leave a coach should their behaviour be a danger to themselves, or a danger or a nuisance to other passengers or a danger to other road users. Such behaviour shall include consumption of alcohol, noise from any other instrument, radio or recorded sound player, unpleasant language or threatening behaviour.
Refunds
Tickets are non-refundable with the exception of Annual Season Tickets the following procedure applies:
- The season ticket must be posted or handed in person to our office immediately. Credit will be given from the date the ticket is in our possession.
- Without the season ticket no refund will be given.
- Annual season tickets have been calculated on 40 weeks travel and after that period has passed no refund is payable. A refund will be based on the remaining full calendar months less 20% administration fee.
- As most employers retrieve season ticket loans over 12 equal monthly instalments, if you surrender your ticket you will find that you owe your employer more than the tickets’ refund value.
- Refunding of tickets paid for originally by Company cheque will be refunded to the company unless authorisation is made in writing by the company for the refund to be made payable to the ticket holder.
Lost property
Any articles found on a coach must be handed to the driver or any other employee as soon as possible after they have been found. While Richmond’s will use its best endeavours to keep property safe once it has been handed to a member of staff on duty and the circumstance of its finding reported, no responsibility will be accepted for the property left on vehicles or premises. Property unclaimed after one month may be disposed of in whatever manner the management chooses and if it is perishable or deemed to be valued at less than 50p it may be disposed of sooner. The law states that we may charge for the return of lost property, however there will be no charge to our regular commuters.